Increasing Accessibility

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How did SVOne help you to Increase your customer base?

By virtue of being an all-in-one optical solution. Instead of having customers go to an eye doctor, I’m a one-stop shopping experience. SVOne validates my service and professionalism. I am able to reassure and talk with the patient about their optical needs.

How do you use the device to increase revenue?

Some people don’t want to go to an eye doctor. Some customers like my service because of that. Some of my customers are immobile and are at home; I can go to them. I charge less on the vision test and make up for it by producing more prescriptions, which helps people get in the door.

Who is your average customer?

My average customer ranges from 25 to 55 years old. I have some patients with expired prescriptions who can’t afford a full exam. I talk with them about how it’s a visual test and how the device sends the information to an ophthalmologist.

How have your customers responded to using SVOne?

They are really impressed with it. I haven’t had to do many prescription redos. I’ve been remarkably surprised by that! My customers haven’t had many issues with the test results.

What tips about using the SVOne in your practice can you share with us?

I think the main tips are always clean the eyepiece in front of the customer. It’s important to always be professional. I talk with patients about centering the red light and then looking through the device to 10 feet away. It’s the little things that come with aligning the patients that take practice.

Can you tell us about some of your most rewarding experiences?

Last month, I was in a small home with a family of four. I was in their kitchen doing a vision test. I had their full trust while helping them with their vision needs. It was so amazing. It was much better than a cold unfamiliar establishment. You can‘t imagine this interaction outside someone’s home. Once you have their trust, it’s an amazing experience.

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For more information about Top Opticians 

 


Simplifying Vision Exams

Customer Spotlight: Greenleaf Optical

“The SVOne device makes the process of vision exams much easier for both us and our patients.”

Ericson Quintanilla, Founder of Greenleaf Optical, Rancho Dominguez, CA.
How do you use the SVOne to increase revenue and capture rate?

We have bundled the test with our glasses packages. The SVOne device makes the process of vision exams much easier for both us and our patients as patients don’t have to set up an appointment for a vision exam. My patients have a great impression of the device and what it can do. My customers have recommended an exam with the device, and we’ve received referrals that way.

Who is your average customer?

My customers come from all different backgrounds. They range in age from ~19 to 40 years old. They tend to buy a variety of stylish frames and we offer them at lower prices.

How do customers respond to Smart Vision Exams? 

Our customers are amazed by the accuracy and technology. Even my more skeptical customers end up getting a pair of glasses and are happy with them. Ultimately, they see that the glasses they get with the SVOne works best.

What tips about using the SVOne can you share?

At first, you should practice with many different people to become more familiar with the technology. The device has worked well for my patients, especially when they keep both of their eyes open. This makes it easier to get the correct alignment.

Can you tell us about some of your most rewarding experiences?

Soon after I got the SVOne, I saw a customer who had never gotten glasses before. He wound up with a very high Rx, possibly around a -6.00. He trusted the device and was very happy with his result. Afterward, he brought his mother and got her a prescription, too.

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