Adapting Your Store's Vision Exams for COVID-19

How you can change your store model to safely administer vision exams during COVID-19

Learn how to adapt your store model to keep your staff and customers safe. We spoke with Lumos Optical to hear about the steps they’re taking to safely provide vision exams. 

Many small businesses around the country have been struggling with reopening their stores safely and avoiding overcrowded their shops. For glasses stores and optometrist practices, this can be especially hard to navigate because of up close vision exams and glasses frames tried on by many different customers.

Lumos Optical had their grand opening on May 1st when the country was seeing COVID-19 cases back on the rise. Despite their unconventional opening, vision exams have become their most popular service. They’ve created a store model that allows them to keep selling while keeping their staff and customers safe. 

Safety Practices – Introducing the Appointment Based Model

To help handle their popularity, Lumos has been taking extra steps to ensure they’re staying safe. In addition to requiring masks and wiping down all glasses between use, they’ve decided to introduce an appointment-based model to their store

“We’ve had to adapt our business model because of COVID,” Lumos said. “We are appointment-based only instead of being open to the public. This allows us to clean and sanitize between each visit.”

Requiring appointments can help reduce crowded stores and give customers the peace of mind when shopping in person.

Lumos Optical and Smart Vision Labs

The store owners chose to integrate the SVOne into their business model early on. “We knew from the beginning that we wanted to integrate Smart Vision Labs,” they said. With Smart Vision Exams, Lumos Optical has seen increases in sales and become a one-stop glasses destination.

For many doctor’s offices, COVID-19 has created an appointment backlog and patients are less likely want in-person exams. The SVOne allows stores to help customers to renew prescriptions quickly and safely. “We didn’t know how popular the Smart Vision Exam was going to be. During our first month, we realized that the majority of appointments made were for vision exams. We saw an overwhelming number of appointments for the vision exam for people coming out of quarantine.”

Learn more about integrating Smart Vision Exams into your store and contact us find out more how the SVOne can help you increase vision exams and sales during COVID-19.


The Socially Distanced Vision Exam

Introducing the Socially Distanced Vision Exam

Smart Vision Exams are an easy addition to any glasses store to make your shop a one-stop destination. We spoke with Salem Opticals in North Carolina to get tips on operating your business during COVID-19 and how Smart Vision Exams have been helping them to drive up business and increase vision exams.

COVID-19 has been hitting small businesses across the country, with an average of 31.4% of business owners saying it will be six months before things go back to normal. But some Smart Vision users have been able to make lemonade out of lemons and have been seeing their number of vision exams go up since reopening. 

For Salem Opticals in North Carolina, they’ve seen a huge surge in exams since reopening. “Doctors have backlogs for anywhere up to four months now because of COVID,” the store owner said. “With the SVOne, we’ve been able to take in more customers with the quick service. Before we were only doing 1-2 vision exams per day. Now, we have anywhere between 8-12.”

Working long days from home can mean staring at the computer screen for up to eight hours everyday. Glasses wearers looking to renew their prescriptions find themselves waiting anywhere from a month upwards to schedule an appointment. With the SVOne, your store can become a one-stop destination where customers can get their prescription renewed and snag a new pair of glasses—all in one day! 

Safety Tips for Your Store

Salem Opticals also shared some of their tips for operating safely during the pandemic:

  1. Make sure to follow all CDC guidelines and local/state regulations.
  2. Follow social distancing recommendations and ask that all your customers and staff wear masks indoors!
  3. Disinfect all equipment (including the SVOne!) as well as all frames that customers try on and touch to keep down the chances of the spread of infection!

Integrate the SVOne today and start administering Smart Vision Exams in your store. “People are open and responsive to Smart Vision exams because they’re short and not in your face. Customers always come out happy.”


Smart Vision Exam Demo

How to run a refraction exam during a pandemic? A few key points to remember

  1. Wear a face mask and gloves during the exam
  2. Use alcohol wipes to clean the device (including the eye cup) after each patient
  3. Keep 6 feet of physical distance between store employees and patients

Make sure to watch our training video for more details!