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How did SVOne help you to Increase your customer base?

By virtue of being an all-in-one optical solution. Instead of having customers go to an eye doctor, I’m a one-stop shopping experience. SVOne validates my service and professionalism. I am able to reassure and talk with the patient about their optical needs.

How do you use the device to increase revenue?

Some people don’t want to go to an eye doctor. Some customers like my service because of that. Some of my customers are immobile and are at home; I can go to them. I charge less on the vision test and make up for it by producing more prescriptions, which helps people get in the door.

Who is your average customer?

My average customer ranges from 25 to 55 years old. I have some patients with expired prescriptions who can’t afford a full exam. I talk with them about how it’s a visual test and how the device sends the information to an ophthalmologist.

How have your customers responded to using SVOne?

They are really impressed with it. I haven’t had to do many prescription redos. I’ve been remarkably surprised by that! My customers haven’t had many issues with the test results.

What tips about using the SVOne in your practice can you share with us?

I think the main tips are always clean the eyepiece in front of the customer. It’s important to always be professional. I talk with patients about centering the red light and then looking through the device to 10 feet away. It’s the little things that come with aligning the patients that take practice.

Can you tell us about some of your most rewarding experiences?

Last month, I was in a small home with a family of four. I was in their kitchen doing a vision test. I had their full trust while helping them with their vision needs. It was so amazing. It was much better than a cold unfamiliar establishment. You can‘t imagine this interaction outside someone’s home. Once you have their trust, it’s an amazing experience.

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