The following are some of the most frequently asked questions about Smart Vision Exams and Telemedicine:

Q. If I wear contact lenses can I take a Smart Vision Exam?
A. Yes. You can get a renewal / updated contact lens prescription and/or a prescription for glasses.

Q. Is this FDA approved?
A. The Smart Vision Exam utilizes an FDA Registered Class I Medical Device. The device is safe for use on all patients and effective in generating accurate prescriptions.

Q. Who qualifies as a candidate for Smart Vision Exams?
A. Anyone 12 – 65 years old with no prior health problems and have not been diagnosed with specific eye problems such as glaucoma, cataracts, and macular degeneration. 12-17-year-old patients will require parental approval (see the updated user agreement) and their guardian will have to confirm the patient had a full eye health exam in the past 2 years.

Q: Will I be seeing an eye doctor during the exam?
A: No. Our doctors will be reviewing results offsite. They will email you if additional information is needed.

Q: Will you be dilating my eyes today?
A: No. Smart Vision Exams do not include dilation which is part of a full eye health exam. The American Optometric Association recommends a comprehensive eye exam every two years.

Q: When and how will I obtain my eyeglass prescription?
A: Your eyeglass prescription will be emailed to you within 24 hours. You’ll be prompted to create a secure login on Smart Vision Labs’ website to view and download the prescription.

Q: When and how will I obtain my contact lenses prescription?
A: Your contact lenses prescription will be emailed to you within 24 hours. You’ll be prompted to create a secure login on Smart Vision Labs’ website to view and download the prescription.

Q: How long does it take to conduct Smart Vision Exams?
A: Most Smart Visions Exams take less than 5 minutes to complete. If the location you go to for the exam is busy it might take a few extra minutes to complete the full exam.

Q: What do Smart Vision Exams measure?
A: You will receive a visual acuity test (an interactive version of the old eye chart) and then the exam will measure your refractive error (how light passes through your eyes). This refraction error is then translated into a prescription for glasses or contact lenses.  We check for nearsightedness, farsightedness and astigmatisms.

Q: Do Smart Vision Exams check eye health?
A: Smart Vision Exams currently check your vision for the purpose of issuing a prescription for eyeglasses or contact lenses. We, along with American Optometric Association, recommend full eye health exams every 2 years. However, if you have eye health related issues we recommend finding a local doctor for a consultation.

Q: Who issues my prescription from my Smart Vision Exams?
A: All vision exams are reviewed by state licensed Ophthalmologists who review all the data collected during the test and issue a prescription for glasses or contact lenses. In some cases a doctor will request additional information from a patient or recommend the patient see a doctor.

Q: How quickly will I get my prescription?
A: Our doctors are reviewing prescriptions throughout the day. Depending on demand it can take up to 24 hours (usually much faster) to receive your prescription via email. If you don’t get your prescription within this time frame please contact support@smartvisionlabs.com.

Q: Where can I take Smart Vision Exams?
A: Smart Vision Exams are rolling out across NY and CA. Here is a full list of NY optical locations and CA stores offering the telemedicine platform. If you don’t see one near you today check back soon. We are adding new locations weekly.

Q: Am I guaranteed a prescription if I take the exam?
A: No, prescriptions are given at the discretion of the state licenced ophthalmologist who review your test results. Some individuals may not be eligible to receive a prescription for a number of reasons, including age, medical history, anomalies in the pictures taken and information provided during the test which might be indicators of other eye health issues. In those cases the doctors will either request additional information or recommend you see a doctor for a full eye health exam.

Q: What happens if I don’t like the eyeglass prescription produced?
A: If you are not satisfied with the final prescription for whatever reason, we will provide a redo of your prescription at no extra cost.

Q: Can I use my FSA account to pay for a vision test?
A: Yes. Vision testing is an eligible FSA expense.

Q. What is Telemedicine?
A. We get this question all the time so we wrote a blog about telemedicine to explain it in more detail.

 

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