Smart Vision Exam Demo

How to run a refraction exam during a pandemic? A few key points to remember

  1. Wear a face mask and gloves during the exam
  2. Use alcohol wipes to clean the device (including the eye cup) after each patient
  3. Keep 6 feet of physical distance between store employees and patients

Detecting Cataracts with Remote Wavefront Aberrometry

How the SVOne is detecting cataracts with remote Wavefront Aberrometry

Detecting cataracts and referring for comprehensive care:

Our wavefront refraction technology has the ability to detect early signs of cataract development. In this case, we demonstrate how our optometrists/ophthalmologists use Smart Vision Labs’ telemedicine platform to detect signs of early-stage cataracts and send for a comprehensive cataract referral.

The patient is an elderly gentleman visiting one of SVL’s partner eyewear retail locations. Patient went through the wavefront refraction test, and the data was reviewed by a licensed ophthalmologist. The doctor referred the patient for cataract evaluation. There are 3 data points standing out about the patient.

  1. Patient age is 75 years old, in the high possibility zone of developing cataracts.
  2. Patient’s unaided Visual Acuity for both eyes is 20/200.
  3. The wavefront images for both OD and OS show symptoms of light blockage in lens pathway; indicated by the red circles.

Exploring Mobile Vision Care

Good Hope Ministries distributes over 10,000 pairs of reading and prescription glasses a year in Malawi Africa using their SVOne device. The Good Hope team travels to about 90-100 villages each year, in 2019 they helped about 15-60 patients in each rural village.

Good Hope has received a second SVOne will now be able to open a walk-in eye clinic at their head office in February. They are expected to see at least 20-30 people a day in their new office.

All glasses are given free of charge in the villages and at the home base clinic, they charge $1.00 for a pair of glasses.

They are also able to give away 40-60 pairs of reading glasses in each village. Good Hope also visits four prisons in Malawi and distributes glasses there. They have tried other autorefractors, but now only use the SVOne. The SVOne works very well for the mobile vision care they provide.

 


The Future of Optical Retail is Convenience

Customer Spotlight: Modern Day OptX

What technology do you use in your optical store? 

I’ve used Smart Vision for three years.  My newest store technology creates an accurate 3D scan of your face; Capturing your biometric measurements. Customers can move and see themselves in a custom pair of glasses that fit them perfectly. They can see exactly how the frame looks from different angles. You can design 8 billion pairs of glasses.

Why do you work with Smart Vision Labs? 

The Smart Vision Exam works with people’s schedules. One thing I hate is making an appointment, the Doctor’s office, for example, and I’m waiting for an hour or two. I have been not double booked but triple booked for my appointment.

I want to be on people’s schedules. My availability for an eye exam is from 11:30-7. When you’re available, get an eye exam. The exam takes 5-10 minutes; it’s inexpensive, and 99% of the time right. We can get it right for our customers. I work with the fast-pace New Yorkers, and I’m on their schedule.

What do you want to accomplish with your business? 

I want to offer high-end products at the lowest price. By investing in technology, I don’t have as many overhead costs. I can give my customers a convenient high-end product at a lower price.


Customer Spotlight: Empowering your Store

After using SVL for over two years, what stories do you have with your customers? 

We had a customer in her early-twenties visit our LA stores. She did a quick Smart Vision exam and had a pair of glasses later that day, she put them on and walked over to the mirror. She started screaming at the top of her lungs, yelling bloody murder. “I can see every line on my face.” She saw every detail in her face. It was a scary day in the store. This customer wouldn’t have glasses without SVL. The retail optician environment was key to helping this customer. She didn’t believe she needed glasses. We encourage her to try the Smart Vision exam in what ultimately helped her to have corrected vision. Now that she’s aware she does not see 20/20, she is more likely to go to an eye Doctor.

Why did you choose Smart Vision Labs?

What appealed to us about SVL was the convenience for customers. A lot of our clientele work within Hollowood and are short on time. People don’t have time, but they need to see. We still recommend they schedule a visit with their Doctor, but our customers need something that works for them today. You can’t always squeeze in a Dr’s appointment in your schedule, but you can still squeeze in an SVL exam. A Doctor can’t be there seven days a week, but an optician can. These are some of the benefits of a retail optician environment. We have a Doctor at some of our locations and still work with Smart Vision.

How has SVL made a difference in your business? 

When customers bring in their prescriptions, we fill it correctly, but they are only going to see as well as that prescription. With SVL, we can see the visual acuity and Dr’s notes and make sure the patient’s expectation and the prescription are aligned. There is an expectation of, “you made my glasses, why am I not seeing perfectly.” We can only send them back to their optometrist. Using SVL, we can get that feedback to the Doctor immediately. We have more of a direct impact on getting our customers the right pair of glasses. I think it’s a win. It lets us fully take care of our customers.

Any tips for SVL users?

We have a document that we have created that encourages customers to get a Doctor eye visit and explains that the SVL isn’t a comprehensive eye exam. We clarify that the customer still needs to go to a Doctor for the eye health check. I recommend being transparent about this not being a replacement for an eye exam.


Customer Spotlight: Becoming Profitable in 3 Months

Customer Spotlight with National Optical

How long did it take you to make a profit with the SVOne?

I broke even in about three months. I twas quite fast! We used to lose clients when they were told they had to wait for the one day that the doctor was in. With SVOne, however, I can do the exams every day. This has made business more stable and consistent. It’s less stressful and I save $500/week on human resources and other expenses.

Who is your average customer?

Our location is in a supermarket in Brooklyn that is busy with shoppers, so I get a variety of customers who come from diverse backgrounds. I get a mix of both walk-ins and word of mouth referrals.

How do customers respond to Smart Vision Exams? 

They love it for the convenience, speed, and accuracy. The exams take only five minutes. Vision exams used to be a three-person or two-person process. Now, it’s a one-person process. It’s more personable this way.  Since I am the only one doing the refractions and recommending lenses, they trust me more, and I can form closer relationships with them.  I have built a very strong personal connection with a lot of my clientele after using the SVOne device.

What tips about using the SVOne can you share?

The darker the room, the better. Turn off the lights as much as possible. I take the machine into a dark room so that I can catch the refraction quickly.


Simplifying Vision Exams

Customer Spotlight: Greenleaf Optical

“The SVOne device makes the process of vision exams much easier for both us and our patients.”

Ericson Quintanilla, Founder of Greenleaf Optical, Rancho Dominguez, CA.
How do you use the SVOne to increase revenue and capture rate?

We have bundled the test with our glasses packages. The SVOne device makes the process of vision exams much easier for both us and our patients as patients don’t have to set up an appointment for a vision exam. My patients have a great impression of the device and what it can do. My customers have recommended an exam with the device, and we’ve received referrals that way.

Who is your average customer?

My customers come from all different backgrounds. They range in age from ~19 to 40 years old. They tend to buy a variety of stylish frames and we offer them at lower prices.

How do customers respond to Smart Vision Exams? 

Our customers are amazed by the accuracy and technology. Even my more skeptical customers end up getting a pair of glasses and are happy with them. Ultimately, they see that the glasses they get with the SVOne works best.

What tips about using the SVOne can you share?

At first, you should practice with many different people to become more familiar with the technology. The device has worked well for my patients, especially when they keep both of their eyes open. This makes it easier to get the correct alignment.

Can you tell us about some of your most rewarding experiences?

Soon after I got the SVOne, I saw a customer who had never gotten glasses before. He wound up with a very high Rx, possibly around a -6.00. He trusted the device and was very happy with his result. Afterward, he brought his mother and got her a prescription, too.

Grow your business with SVL

Find Greenleaf on Facebook or Instagram 


Building Your Customer Base.

Katherine Denney, ABOC, Founder of Kat Eye Optical.
A mobile eye care unit, servicing North Dallas-Fort Worth area, provides prescriptions and eyeglasses to patients in their home or office.

Who is your average customer?

I mainly help the senior market or active adults, like Moms or small business owners, who don’t have time to get to a traditional office. I go to my customer with the frames and device (SVOne). I bring the refraction to them. I usually set up in a library, study, and dining room.

How were you able to increase your customer base?

Face to face marketing. Going into a room where I know no one and no one knows me was very daunting at first. I introduce myself and tell them what my business can offer. It takes about 2-3 months for me to build an account. My business grew, and before I knew it, I am helping more patients in a week than I would in a month as an office optician.

What tips about using the SVOne in your practice can you share with us?

I get to spend about an hour with each patient and talk with them, educate, and build relationships. It’s such a new way of doing things! Once they see others successfully using our services, they are more comfortable. I tell patients a doctor lives in my little box (the SVOne). They like that!

What advice do you have for business just starting out with Smart Vision Labs?

Smart Vision Labs has changed the way the industry will work. In our businesses, we can push new boundaries and access new patients. Push the envelope. Embrace the change. We are in uncharted territory, disrupting and innovating.

The SVOne is a great tool, paired with proper optician training and passion for the craft, we can bring vision to patients who wouldn’t have it otherwise.

It is innovation, WITHOUT sacrificing a high standard of care.

Can you tell us about some of your most rewarding experiences?

I was able to get glasses for a bedridden patient who hasn’t been able to read in years! Also, I was able to reach an autistic boy who hates going to the doctor. For him, we had to do the refraction under his bed. Smart Vision Labs made that possible. It feels like I’m only just starting. I’m barely in the field, and I already have stories.

Grow your business with SVL

Find Kat Eye Optical on Facebook or Instagram


How the SVOne is detecting cataracts with remote Wavefront Aberrometry.

Detecting cataracts and referring for comprehensive care:

Our wavefront refraction technology has the ability to detect early signs of cataract development. In this case, we demonstrate how our optometrists/ophthalmologists use Smart Vision Labs’ telemedicine platform to detect signs of early-stage cataracts and send for a comprehensive cataract referral.

The patient is an elderly gentleman visiting one of SVL’s partner eyewear retail locations during March, 2018. Patient went through the wavefront refraction test, and the data was reviewed by a licensed ophthalmologist. The doctor referred the patient for cataract evaluation. There are 3 data points standing out about the patient.

  1. Patient age is 75 years old, in the high possibility zone of developing cataracts.
  2. Patient’s unaided Visual Acuity for both eyes is 20/200.
  3. The wavefront images for both OD and OS show symptoms of light blockage in lens pathway; indicated by the red circles.

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